BEO

BEO

BEO Online Fashion Store Return and Refund Policy

Effective Date: [Insert Date]

At BEO Online Fashion Store, we aim to ensure a positive shopping experience for all customers. If you are unsatisfied with your purchase, please review our Return and Refund Policy below.

1. Returns Eligibility

We accept returns under the following conditions:

  • Item Condition: Items must be unworn, unwashed, and in their original condition with all tags and labels attached.
  • Return Period: Returns are accepted within 14 days of the delivery date for UK orders. International orders may have an extended return window, subject to our discretion.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Underwear, swimwear, and other intimate items for hygiene reasons
    • Items marked as “final sale” or “non-returnable” on the product page
    • Gift cards

2. Return Process

To initiate a return:

  1. Contact Customer Service: Email us at [Insert Contact Email] with your order number, items you wish to return, and reason for the return.
  2. Receive Authorization: We will respond with a return authorization number and detailed instructions.
  3. Pack and Ship: Place items in secure packaging, include the return authorization number, and send them to the provided return address. Please note that customers are responsible for return shipping costs unless the item is damaged or defective.

3. Refunds

Once we receive your returned item(s):

  • Processing Time: Allow up to 7-10 business days for us to inspect and process your return.
  • Refund Method: Refunds are processed to the original payment method. You will receive a confirmation email once your refund is issued.
  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error (e.g., defective item, incorrect item).

4. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return the unwanted item and place a new order.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 48 hours of receiving the item.
  2. Provide photos of the damage or defect.
  3. We will assess the issue and, if verified, offer a replacement or refund, including shipping costs.

6. Late or Missing Refunds

If you haven’t received a refund after the processing period:

  • Check your bank account again.
  • Contact your credit card company or bank, as there may be a processing delay.
  • If you still have not received your refund, contact us at [Insert Contact Email].

7. Right to Cancel (UK Customers)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items. This cancellation right does not apply to certain non-returnable items as listed above. To exercise your right to cancel, please contact us at [Insert Contact Email].

8. Contact Us

If you have questions about our Return and Refund Policy, contact us at:

  • Email: [Insert Contact Email]
  • Phone: [Insert Contact Phone]
  • Mailing Address: [Insert Address]

Please review and consult with a legal advisor to ensure full compliance with UK regulations for online returns and refunds.

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